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Help center

Orders, Confirmation and Payment


  1. How do I place an order?
    Orders can be placed on our website 24 hours a day, 7 days a week or by placing a call to our sales department (877-542-5299) during our normal business hours.
  2. What kind of payment methods does Night Vision Planet, Inc. accept?
    We accept VISA, MasterCard, American Express, Discover Card, PayPal and bank wire transfers. We also accept purchase orders from government agencies, educational institutions, and corporations. All purchase orders are subject to credit approval. Please contact our sales department at 877-542-5299 for all your purchase order inquiries.

    Important note for Debit Card Holders: Please note that at the time of an order we authorize the charge only and settle the transaction on the date of the actual shipment of the product(s). However, most issuing banks for debit cards put the entire amount on hold at the time that the card is authorized and the funds may not be available for other purchases. For further information and specific policies please contact your bank.
  3. Is there a specific address and phone number I should add?
    Night Galaxy, Inc. verifies all orders placed for order accuracy and authorized valid payment. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuing institution has on file).
  4. Why do I have to provide an exact billing address and phone number?
    All orders placed through our company are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone to request additional information.

    In order to guard against fraudulent activity, Night Vision Planet, Inc. must verify the bill to and ship to address.
  5. What should I do if my shipping address is different from my billing address?
    If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address. Informing your credit card bank about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only.

    Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process.
  6. What if I choose to pay with PayPal?
    If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only.
  7. What is a PayPal confirmed address?
    A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address.
  8. What if my credit card is billed to an address outside the United States?
    At this time, we are currently unable to process any credit cards that are billed to an address outside of the United States.
  9. How do I receive confirmation for online orders?
    A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact customer service to verify if your order had been received.
  10. How do I receive confirmation for phone orders?
    You will receive an order confirmation via email after completing your order online or by phone. An email address is preferred so that we may keep you informed on the status of your order. Please recognize that your internet or email client may have a filter that is preventing the email confirmation from getting through to you.

    Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from * We will never share your email address with unrelated 3rd party except as necessary to fulfill transactions that you initiate.
  11. How long does it take to process an order?
    We strive to dispatch all orders within 24 to 48 business hours, in the unlikely event that the item is not available for an immediate shipment we will notify you within 2 business days with an option to wait for a backorder or to cancel the transaction.
  12. How long does it take for my order to arrive?
    The estimated time of arrival of your order to your destination is determined by the chosen method of shipping and the carrier's local delivery guidelines.
  13. How can I check the status and track my order?
    You can check the status of your order on our website at anytime by signing in to My Account. Enter your email address and password to view the status of all existing and previous orders. You may also contact our Customer Support for order status information.

    Please note that in order to login to your account orders must be placed online with the creation of username and password.
  14. What happens if I don’t register during the checkout process?
    If you choose not to register during your checkout process you will receive 2 emails - (1) Order confirmation email and (2) Tracking number on the date of the shipment.
  15. I want to change or cancel my order. What do I have to do?
    You may request an order change or cancellation by phone as long as it has not been processed for shipping. Since majority of orders are usually processed the same or next business day, notifying us of an order change or cancellation via email is not recommended, as we may not get to your request in time.

    Please contact our Customer Support line at 877-542-5299 to request a change or cancellation.
  16. What if my order was shipped before a change could be made?
    If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost.

    We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.


  1. What happens if an item on my order is not in stock?
    If an item in your order is not in stock, we will not hold the rest of your order until the item is available*. We will ship the available items and backorder the item that is not in stock, provided that the available item on your order is not an accessory to the backordered item or total purchase price does not exceed $50.

    * Does not apply to orders being shipped outside the U.S., or orders being shipped via USPS.
  2. When does a backorder get shipped?
    In most circumstances, we will ship the backorder shortly after it was ordered, unless you are notified otherwise. You may always cancel a backorder for a full credit by contacting our Customer Service department.
  3. Will I be billed for out of stock items?
    We do not bill your credit card for an item that is not in stock. Occasionally, an item is found to be out of stock after the order has been processed due to an inventory discrepancy. We will credit your account for the value of that item if it is not expected shortly. If the backordered item becomes unavailable to us we will notify you via email and issue a full credit if your card has already been charged.

International Orders

  1. Why are some products not available internationally?
    Due to our agreement with some vendors we are restricted in dispatching their products outside U.S. In addition, due to certain restrictions and guidelines of U.S. Department of Commerce and U.S. Department of State, not all rifle scopes and night vision devices can be exported worldwide.
  2. What is the minimum value for international orders?
    The minimum order amount for international orders is $300 before shipping charges.
  3. What payment options are available internationally?
    At this time the only payment option for international orders is via wire transfer or Paypal payment with confirmed address (please make arrangement for payment BEFORE placing your order).
  4. What are the limitations of the order confirmation?
    Any order confirmation provided to you by us does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. We reserve the right to decline and cancel an order, or supply less than quantity ordered at any time.


  1. Can product pricing change?
    Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease.
  2. Does a change in pricing influence my order?
    Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Please rest assured that we are offering you, our valued customers, the best possible price we can based on our real-time cost for the merchandise at that time.
  3. What happens in the event of a pricing error?
    Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, regardless of the fact that it has been confirmed and charged.
  4. I've found an item from another authorized dealer at a lower price. What can I do?
    Night Vision Planet, Inc. offers you a Best Deal Guarantee. As such, if you find an item from another authorized dealer at a lower "as shipped" price then please email or call us with a price listed at the competitor.

    Product must be in stock and identical in model. Offer cannot be a typographical error on competitor’s website. When comparing the price we will take into the consideration shipping charges and sales tax to customer’s destination. We reserve the right not to price match without any reason.


  1. Are there any taxes that apply?
    You only have to pay sales tax if you are located in the same state as our warehouse. International shipments are generally subject to local import duties and taxes. We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur.

    For specific information, please consult with your local government import office.

Product Returns and Exchanges


  1. How does Night Vision Planet, Inc guarantee 100% purchase satisfaction?
    Every item on our website comes with 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange any item. Simply follow our Return and Exchange Policy.
  2. I'm not happy with my order. What can I do?
    If you're not happy, we're not happy. So if you are not satisfied with your purchase, please return it in new condition within 30 days after you have received the product(s) for a no-hassle refund (excluding shipping charges) or an exchange.

    Important: Returned merchandise MUST have a Returned Merchandise Authorization (RMA) number. Please email us at, and we will be happy to provide one.
  3. How long does it take to process product returns?
    Returns are processed within 5 days of receipt, and refunds are credited or mailed within 5 to 10 days of processing.
  4. What are the conditions for obtaining a refund?
    1. All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
    2. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.
    3. All returns must include all the factory accessories which come with the item. For example, night vision unit must be returned with its original battery, straps, etc. No returns will be accepted if any of these packed accessories are missing.
    4. All returns must be authorized by Night Vision Planet, Inc. Email us for authorization number prior to shipping any merchandise back. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of returned and state your request for either a refund or and exchange.
    5. Please ship your package using a traceable shipping service with the tracking number. By using this method, the return merchandise can be tracked and delivery can be confirmed.

    PLEASE NOTE: We do not cover shipping costs associated with your return.
  5. What happens if my item is defective?
    An item that was discovered to be defective upon receipt can be replaced, or returned.
  6. What can I do if the product I’ve purchased is defective?
    All returnable items found to be defective within 7 days of delivery may be returned to Night Galaxy Night Vision Planet for replacement. RMA number is required and item must be returned in "like new" condition as stated above.

    We will replace the defective item with the same new model free of charge.

    Refund requests will be subject to the same restocking fees as stated above. Restocking fees do not apply to defective merchandise that is being replaced.

    *Exceptions apply.
  7. How are refunds applied?
    Refunds are applied to the original payment method used at the time of purchase within 5 to 10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.
  8. What can I do if I’ve received a damaged item?
    All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt.
  9. Can I get a refund for one or more damaged products?
    We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
  10. Does Night Vision Planet, Inc. reimburse return shipping costs?
    Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

    If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
  11. Are there any return exceptions?
    Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned and in case found to be defective have to be exchanged via manufacturer's warranty policy:

    1. Rifle scopes that have been mounted and/or assembled to a weapon
    2. Items that have been removed from blister packaging and can no longer be resold as new.
    3. Special Order Items (you will be informed if the item is special order and exception to return policy prior to us shipping the product)

High Value and Special Orders

  1. What does Night Vision Planet, Inc. deal with high value and special orders?
    Any order of high value item (valued at $2000 or more) or special orders regardless of the monetary value are subject to 10% restocking fee in addition to all return conditions listed under Return and Exchange Policy.

    Customer will be notified of the special order situation prior to us settling the payment.


  1. How can I benefit from free shipping?
    We provide complimentary ground shipping to lower 48 states as well as to military destinations for all orders where checkout amount before shipping charges is $32.95 or more. For Alaska and Hawaii we offer USPS Priority Service or a complimentary upgrade (at our discretion) to UPS or Fedex shipping method.
  2. What shipping options does Night Vision Planet, Inc. offer?
    During checkout customers are provided with the options to choose expedited delivery. Please note that we require 24-48 business hours to process an order. If you require an immediate processing of your order (same day for orders placed before 1PM EST) and choose Next Day or 2nd Day Air delivery option then please call us at 877-542-5299 to insure availability.

    We will make every effort and use every good measure to deliver your order on time. Night Vision Planet, Inc. will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.


  1. How does Night Vision Planet, Inc. protect my credit card information?
    Credit card security is one of our top priorities at Night Vision Planet, Inc., and that is why we guarantee 100% secure ordering for all of our guests. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode. In the unlikely event of credit card fraud, we guarantee your protection against any fraudulent charges.

    In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, Night Vision Planet, Inc., will cover the liability for you, up to the full $50.00. Night Vision Planet, Inc., will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Night Vision Planet, Inc, while using our secure server.

    In the event of unauthorized use of your credit card, please notify your credit card provider immediately in accordance with its reporting rules and procedures.
  2. How does Night Vision Planet, Inc. use the information collected?
    We know that your online privacy is as important to you as the products, prices, and customer service we provide. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.
  3. Does Night Vision Planet, Inc. share my information?
    Night Vision Planet, Inc. will never share or use your information without your permission, except where needed to complete your order, protect against fraud or when required by law.

    When you purchase something from us we send your credit card information, name, billing address and the order dollar amount to your credit card company for authorization and approval.

    Your name, telephone number and shipping information must be provided to third party shippers such as FedEx to deliver your package. Some of the products that we sell require us to provide your name, address, phone number and product serial number to the manufacturer or third party service provider that requires this information to activate the service. These third party service providers have their own privacy policies which are not controlled by

    We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.
  4. What are cookies and how do you use them?
    We customize and personalize certain Web page content based upon your browser type and other information provided by a “cookie". A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information, and is only a "trigger" that retrieves information when you visit our site.

    As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our Website without providing this information. You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.
  5. What information does Night Vision Planet, Inc. collects and what is it used for?

    Night Vision Planet, Inc. collects information about your activity on this website but does not directly identify you as an individual, we only collect information about the content you view on our website, the date and time that you view such content, products you purchase and information about your age, gender, interests or location associated with your IP address. The information we collect is used for delivering better suited online advertisements on Google and other websites you may visit. We may also gather information about where you saw the ads we served you and which ads you clicked on. We gather such information for remarketing purposes using Google AdWords Remarketing, which keeps track of visitors on our website or similar audiences. The information we gather about our website’s visitors is only used for our own remarketing purposes, Night Vision Planet, Inc. will not sell or publicly show any information about our website users.

    Night Vision Planet, Inc. and other third parties, including Google, use cookies in order to gather information about your activity on our website and serve ads based on your current and past visits on our website. Night Vision Planet, Inc. uses Google AdWords Remarketing to advertise across the Internet by showing you relevant ads on third party websites you visit. If you do not agree with our use of cookies, you can simply opt out of Google’s use of cookies by visiting